Frequently Asked Questions

We have our patent!

On January 4, 2011 we were issued US patent number D630,387S for our "herbal filled Calming Collar for pets" design. We applied in August of 2008, so these do take a while!

How do these Calming Collars work?
They use aromatherapy. The scent of the combination of different herbs we use has been tested for effectiveness on both dogs and cats. We use only dried herbs -- no essential oils or other fillers.
How do I know what size to order?
We go by a neck measurement. You can either measure your pet's neck or a collar that fits them comfortably. If in between sizes, it is best to order the bigger size. That will allow for more herbs to be used in the collar. You can always tell us the exact neck size in the special instructions box -- and we will tailor for a near perfect fit!
How do I know what width to order?
Most do fine with the regular 2 channel. But watch this video to see the difference between a single channel, a 2 channel and a 4 channel extra wide version.
Can I phone in my order? 
Sure, feel free to give us a call 813-920-7550 during "normal" business hours -- I'm in Florida -- Eastern Standard Time. The shopping cart will let you choose your method of payment -- credit card or check -- and it is more secure than giving me your credit card information over the phone! To process a credit card payment manually at this end, I log on and enter your information from my computer.
What if my dog eats his collar? 
Although not recommended, the herbs are not harmful if ingested. Neither are the crystals in the Too Cool Cooling Collar.
How long will the herbs last?
That depends on how much they are exposed to the air and dry out. In most cases, if worn 24/7, the herbs will last 3 to 4 months. If only used for a few hours a day or less, you may get closer to a year or so Just keep in a plastic bag in a dark place when not in use -- like your kitchen herbs. Regular customers that just use them for storms seem to buy a new one each season. You can roll a collar in your hands and crush the herbs to help refresh them and release more of their natural oils.
Will a Calming Collar work for my pet?
Odds are it will help. We have a better than 95% success rate. But they won't help every animal with every situation. If you purchase a product and are not happy with the results, just email us and your purchase price will be refunded with no hassles or arguments.
Can my dog or cat wear a Calm Me Down collar 24/7?
Yes, many of our customers do just that. You should just have a more mellow version of your dog or cat.
Will these really work on cats, too?
Yes, they will. The challenge is getting a cat that is not used to a collar to wear something around his or her neck! If your cat is okay with it, they will be a more mellow kitty. Most cats do better with the single channel width. 
What is the "extra strength" blend?
When first testing blends we came up with a stronger combination of herbs and it made most dogs just fall asleep. The "problem" is it smells a bit funky to most people. We don't show it as on option on the web site but you can requested in the special instruction box during check-out. Not for households with sensitive noses.
What is a combination blend?
We can do a collar with a blend of both the Good To Go and the Calm Me Down herbs. This provides both stress relief and helps with motion sickness in one collar. It is a choice on the Good To Go order page.
More questions?
Just ask us or give us a call at 813-920-7550

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Our support hotline is available M - F from 8am to 6pm EST

Phone:813-920-7550

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